Slack is the glue that holds your remote team together. And just like real glue, it can either work miracles or be a total sticky mess! We’ve done it both ways, and in this episode we share the key elements of our Slack setup that make it an easy to understand & operate machine (even with over 50 channels and counting).
We’ve seen this done wrong in so many businesses, so please listen in before your team goes back to email and text messages!
Deacon Bradley 0:05
Welcome to the Virtual Business podcast. I'm your host Deacon Bradley and joined today by Angela paz furred and Ralph burns. Remote as always here in Austin, Texas. And Ralph, were you coming to us from today?
Ralph Burns 0:21
Sunny in Cape Cod, sunny and cold soon to be rainy, which is rains happening your way. It's coming.
Angela Ponsford 0:30
I got no rain here. I'm in Australia and Linux head and it's nice sunny day.
Deacon Bradley 0:36
Yeah. What season Are you in today, Angela?
Angela Ponsford 0:38
autumn, autumn, Fall Fall, y'all would say. All right,
Deacon Bradley 0:43
we're creeping into spring I hope and today we are going to be talking about best practices for slack. So slack is as we described it in our last episode, slack is like the glue that holds our team together. And it's such a simple program, you know, it's basic chat program, you download it, you can talk in different channels they call them. So picture those is like just different group chats, different rooms or something. And that's really all there is to it. However, we have seen complete train wrecks in this and we've seen people completely mismanaged it. And then it's like a total nightmare. So what we wanted to share with you guys today is I've been giving people a lot of advice recently, about how in this new world, what they need to know about Slack, like what are the foundational things like set yourself up self up like this, and you will love Slack, and then you can kind of grow it into your organization. So today, like we're gonna open up our playbook and tell you how we use it. And we've been using it for I guess, coming up on three years. I don't know how we did things before that. But uh, it was a pretty
Unknown Speaker 1:56
it was on email. That's why it wasn't it was hard. trouble.
Deacon Bradley 2:04
Yeah, this is absolutely the glue that holds us together. And I would just want to start off with kind of the the highest level foundational stuff that I've been telling everybody. Everybody's business is different. But I think no matter what, there's kind of two channels that you would start out with. When you open it up the very first time, it's got a channel name General, every there's always one channel in slack that every single member has to be a part of, you can't join it, you can't leave it like everyone's in that channel, and it's named general. we renamed ours to announcements. And then the convention is, as a company, we all agree, leadership all the way down anything in that announcement channel. You're responsible for consuming it and understanding it and knowing it. And we also say hey, that's not a channel for discussion. That's a channel to to relay important information. So for us, it's relatively quiet most of the time, but I'm sure your organization right now, our organization right now, there's a lot going on. And having that place. It's like I know if leadership puts something in here, it's going to be read, it's going to be consumed. Like that's really important to get that out. And the other kind of like, foundational channel that I think he must have is the fun channel. And depending on how big your organization is, I've seen organizations that have a bunch of fun channels like fun dash video games or fun dash whatever. We have one fun channel, there's got almost 40 of us in there. And that's kind of like the fun culture hub where lately it's just been filled with with Coronavirus memes, and it's hilarious.
Unknown Speaker 3:44
Just looking at some right now.
Ralph Burns 3:50
So lots of black humor in the fun channel right now for 211.
Deacon Bradley 3:56
I think that's one of the big myths that we'll talk a little bit about here. This episode is all about slack and communication and stuff like that. But one of the big myths is you can't have a culture, a company culture if you don't actually see each other in the office. And that is, I mean, we're living proof that is completely not true. Every time our team gets together, there are people I've never met before in real life. And I'm always shocked that we have so much in common, so much to talk about. Feels like we've been hanging out all the time. And it's, I think it's because of our usage of slack that we're talking about here today.
Ralph Burns 4:33
Yeah, I couldn't agree more. I mean, in that, that is one of the reasons why so many people are resistant to talking about or doing in their business, what we're talking about on the show. And I've had many CEO Tell me and one person in particular said that you cannot build a company that how you want to build it and actually gain massive scale. I mean, we are a multiple high seven figure On our way to an eight figure organization, and we've done it this way, and I think our culture is really good. You know, and I think slacks has so much to do with it. Just from that perspective, obviously, it's a productivity tool, a communication tool, but, man, you can actually if you do it, right, and I think the way that you set this up, Deacon, I'm giving you 100% full credit for it, because I hated slack. I had slack for customers prior to you coming on board as our VP of Ops, and it was a disaster. And but ours is anything but and it's highly efficient. And it adds a tremendous amount to the culture. And like you said, it's like it's almost like we're all there. You know, everybody's certain knows everything about well, not everything, but you know, lots of stuff about who's working inside slack and inside here, Lebanon, slack has so much to do with that.
Unknown Speaker 5:57
Deacon Bradley 5:58
Yeah, I think anytime Your culture is good enough that everybody understands the inside jokes like you're doing something right. And that's something we've been able to develop across 14 countries and counting. And yeah, we're having a great time in there. It's it still blows my mind even though we're doing it every day. Totally. So Angela, let me throw this one out to you. What it's like a kind of one of your go to if you're talking to somebody who's just getting into Slack, or maybe they're not using it Well, right now, what would you recommend are some kind of foundational stuff that they need to keep in mind or what do they need to be doing to do this? Right?
Angela Ponsford 6:38
Yep. Yeah, good question. I am I am the queen of the DM slap downs. I think that's one of
Deacon Bradley 6:45
what's a DM.
Angela Ponsford 6:47
dm, a direct message. So what quite a few people in the agency have had dm slapped ends from me and it's a bit of a joke now that if you're getting a DM, slap down dams are one of the demos and in slack land. The whole point of slack is that we are communicating collaborating together. We're it's is our, it's our office, or it's our, it's our work office, if we were in the office, this is the communication we would be having. And having the little side conversations and the private conversations with just one person. It just doesn't work. It doesn't work in a virtual business. It doesn't work in any business, really. But it works even less in a virtual business. So keeping relevant project specific things in the relevant channel is the key thing, not having them in DMS, and not having them across channels where they're not relevant. I think someone even got a fun channel slapped down the other day when she posted a news article. In the fun channel. It was like
Unknown Speaker 7:51
Angela Ponsford 7:53
channel is not for serious stuff. This is for fun stuff.
Deacon Bradley 7:56
So let's make this a little more concrete. A lot of people out here who are totally new to slack might be like, I don't even know how to set this up or what channels are. So I'm looking inside our slack right now. And so we run a an advertising agency. And so we've got a bunch of customers that we service and like one of the things, one of the ways that we've set it up as we have a channel for each customer. So imagine everything, everybody who's working on that customer and there could be coming five and 10 people contributing to that customer account, or all in one Slack channel. So if one person says something, everybody sees that same message, and and that's one of the like, beauties of it, but I think it's also one of the things people resist the most, when they're new to it. And so Angela, talk about like, the DM, like, what a direct message is in relation to that channel and like why you feel the need to actually slap somebody virtually, because it's so bad.
Angela Ponsford 8:57
Yeah. So isn't that That's a really good point you made there yet, just taking that step back, everybody who's working on that customer's account, you know, which can be creative team, media buying team, our customer service, customer success manager, you know, leadership team, we're all seeing everything that happens in there. And, and certainly for new people, I see it all the time, people are afraid to post something in the public channel because they think it's maybe not the hundred percent right thing to do. Or they're asking a question that they feel that maybe they should know. And so what they defer to the default to doing it in a direct message, because it's a safer space. And so, you know, we totally understand that, you know, as the, you know, managing the whole media buying team, I get that that's where people are at. So it's the first the first time it's a gentle you know, it's an explanation of why it's important to keep it in the customer channel, why it's important for everybody to be able to see this these things and to really work hard to keep it out of these games. I think for The most part, that's why people do the DMS, however, then, but then the problem is once they get into that habit of doing it, people just do it without thinking about it. And if you allow it to continue, that's where the DM slap down comes in. So it's a friendly, but firm way of going. Don't do this, consider yourself tooled, get back in, get get it back in the public space where we can have a collaboration around it, and where other team members can chime in and assist. It's really what it's about is it's been able, not just relying on one person to help you with your problem. It's enabling everybody to assist with a question or an issue that you might have.
Ralph Burns 10:42
Well, I think that the big thing here is for us, if you think about just from a high level on slack on Slack, we have different workspaces. So we've got a tier 11 internal employees workspace, and then we have an external workspace for QA. customers. So never the two shall cross, which is actually really important. So that I think was one of the biggest things that was transformative for us three years ago is like, now we can actually have a direct line of communication, off email. The big thing is get as much of your stuff of email as you possibly can. And I'm guilty of it as well. I'll oftentimes will respond to something on email and say, I'll take this over to slack kind of thing. But as soon as that transformation happened, it was like, all of a sudden, all this headspace for me, like just cleared, I could look at it in one spot. And you know, we have the workspace for tier 11 internal No, we have the tier 11 customer workspace. And I think that's a really big thing that people need to understand is you can have lots of different workspaces. I mean, you can have, I mean, I've got five or six of them for a bunch of different projects, but I only really use one which is the internal and the secondary one for the customers. Just because you want to keep confidential information confidential, obviously. So I think that's a big thing. And that's how we manage the day to day interactions with our customers, because we're not going out and seeing them, you know, back to the virtual business kind of thing. Most of our customers are online businesses, obviously, because we're running online advertising. So we're a little bit different than maybe the average. But having those two workspaces is vital.
Angela Ponsford 12:25
Yeah. And I think it's something we'll talk about in previous episodes to come is about the confidentiality and security. And, you know, obviously, if you have those things in place beforehand, like you know, non disclosure agreements, things like that, anything that's happening in our slack workspace, we're all we're all covered under the same NDA, NDA, we're all covered. We're all able to see, you know, things about each each customer and each project. And it's, you know, it's just that, that training, particularly if someone's never worked in a virtual business or virtual environment before. It's just that education, when the First start, and making sure people use the tools and understand that it's okay to put things and in a public Enter, Enter internal public channels. You know, it's just that education.
Ralph Burns 13:12
Yeah, I think there are times when you do need direct messages or DMS, I mean, you know, we do it between the three of us all the time, especially if we're, there's something that's vital, quick needed. Plus, it's really it's only something between me and you guys, like for most of this stuff, like, you all know what's going on. But the point is that DMS have their place, but you always have to think if you're running a business, if you're going one on one, and I've talked to other business owners are like, Yeah, it's great. We get so many I get my met, I get my report from slack every single month and I see 70% of my messages for direct message. And that's great. Isn't that great? I'm like, well, not according to us. I think it's better the way that Deacon is set it up and, you know, initiated the DM, slap down And I always think like, Can I put this in a public channel? because the idea is collaboration, you know, and the more other people can see, even if it's something, you made a mistake or you didn't do it, right, and that's okay. Like, that stuff happens, you know, we're all human. So private versus public, I think is is the reason why it creates a culture as opposed to everything just being one on one one on one, there are times for it, but typically, you know, in most cases, it can be going to a group channel.
Deacon Bradley 14:34
You know, Ralph, I think the thing that you just described, they're like, hey, look, 70% of minor direct messages. That's the exact reason a business leader would hate slack in my opinion. So if you think about kind of two mindsets that mindset like I'm direct messaging people like all these things are are siloed communications. It's like a hub and spoke model. Your as you like to say, Ralph, the tollbooth that All Things Must Pass through. And you're like the information, King, controlling it all and passing it out. And it's really difficult and stressful. In my opinion. The opposite approach is what we have taken where it's, it's like a network and we create these little channels. And I guess just to give people an idea, because this is still kind of abstract to a lot of people, I think we plan this podcast inside of a Slack channel. But I also looking at my list here, I've probably got 20 different account channels to read. There's some stuff on Facebook ad policy to read. There's some incoming customers that we haven't sold yet each have their own channel. So the thing that I've been trying to get across to people is, at first it's going to feel weird that me and Ralph and Angela would talk to each other in like five different channels like why would we do that? The reason is because the channels if you think of the channels like well, like a channel Like a journal on a TV or like a topic or like a mini project, these are things that they come and go. So like an account comes on board we do everything that happens about that account goes in that channel. When the account leaves, we archive the channel and it's gone. Projects like create a channel for your project, use it until the project is done, close the channel.
Ralph Burns 16:26
And I think the channel naming which you've initiated and I think that's a huge part of the hygiene of slack and the reason why I love it now as opposed to three years ago, when I thought it was just a disaster is because I think the channel naming is so important, combined with, you know, pushing people into public channels as opposed to DMS. If everything was a DM, it just it would be crazy in my mind, like I would hate slack. But if you set it up the way that you set it up, Deacon, and we've been very intentional about that. naming conventions very intentional about, like, how to actually use slack like we have two slps we're look we're all looking at right now, inside another tool that we use that will reserve for another show here, but like because of that, it's so efficient. And that's one of the reasons why we love it. So
Deacon Bradley 17:21
hundred percent agree channel naming, I'm like a channel naming fanatic. So name your channel wrong, I will find it and I will fix it. And I will send you the SLP about what you should have named it.
Ralph Burns 17:34
We don't do anything really is I've always sort of reluctant to do anything.
Unknown Speaker 17:39
Like a deacons. Okay, first.
Deacon Bradley 17:41
So I have a team of approaching 40 people we have way more than 40 channels right now. And so if you imagine like I'm scrolling through this list of channels and like there's a lot and if you're not fanatical about organizing that information, people won't know where to go to get things and if you remember from our last time Episode, The key to all of this is knowing where to go to get information. So to kind of give you a little bit of our channel naming God, we have a few different things that apply to our specific business. But we use prefixes to organize them. So for example, we mentioned working with a lot of customer accounts, every one of our customer account channels is ACC, T, for account, ACC t dash, whatever the name of the customer is. We have a lot of we have channels for customers who were kind of in the pre sales phase of things. And those we've actually named sa p dash because we do strategic account plans for each of those. So SAP dash is like a new customer project that we're working on. And then other projects we usually start with like team. So we have one that's like team project management where we kind of vetted out Asana, figured out how we wanted to use it, and we kind of still use that for talking about project management stuff and these team channels relate to Projects launches this podcast, for example, these things come and go. But as I'm looking at my list here, that's not even all the prefixes we use, but all the channels are very organized. And we know and I can tell exactly what each of them are just by kind of scanning down the list here.
Angela Ponsford 19:18
Yeah, it's it makes it super easy to search. You know, that's like one of the really amazing things about slack is a great search function. And so keeping that standardized naming, it's really if you even if you're not in a channel, it's super easy to search for and find one and add yourself to it if it's a public channel.
Ralph Burns 19:36
Yeah. And I love the day we have our channel change name from SAP to ACC t, which is like a seminal event it's like, and then we use what we all love about slack. Tremendous amount of emojis, they're usually with the champagne bottle, which we can talk about here. But the point is, is that the naming it all starts with your channel naming and the way that you can organize it and the flexibility to set up your own preferences of how you consume content is tremendous inside slack. And it's, you know, it doesn't take long to learn, either. That's the best part about it set to get really good at it. Yeah, I mean, you're gonna have to sort of figure it out over time. But it's a really easy thing to use and understand how to use but I think it all starts with the channel naming. And then obviously, you know, picking your workspaces based upon what's really in the big flow. And the beauty with the naming is that like, when I go to Team leadership to Team finance, which is two of my favorites, and then two team Ops, I get into a different mindset on each channel. And like, I know what I'm dealing like in leadership, it's me, you Steve and Cory, you know, and that's it. Like, I know what that's gonna be. I know that's important. I'll prioritize that one because the leadership team for me is obvious. Important. So the point is that it's got all this flexibility. But I think the important part to stay organized and to be really, really efficient, is name your channels and stick to it, and be really vigilant about it.
Deacon Bradley 21:16
And then the caveat, or the extra part there, Ralph is you have to be fanatical about putting the right information in the right channel. And that really, I think, is driven from the leadership on down or if there's somebody on your team, who that's kind of a natural part of their personality is to take things and kind of build operational systems, they would probably love it, if you gave them that authority, set up our channels, make sure everybody uses them correctly. Like for somebody like me, who's kind of bent towards operations and systems and whatnot, to be given that authority, even if you're not a part of the leadership team that will pay dividends in your business, and they will get things sorted out for you very quickly. Yeah.
Ralph Burns 22:00
Yeah, absolutely. But it's totally it's so worth it. If you're thinking, alright, how do I actually do this, we'll pick somebody, pick somebody on your team, and you don't necessarily have to pay them extra or whatever. Like, it's, none of that matters. It's like, you're gonna have people on your team, they're gonna love to be able to do this and have this kind of control, which is a whole other episode of, you know, making sure that you got the right people in the right seats on the bus, you know, running a company like we're running it. But the point is, is that people will love that, like Deacon loves that kind of stuff. And I hate it. And but I'm so thankful that we've got different personalities with different skills, different talents, different inclinations. And if you've got somebody on your team that is more operationally driven, I would have them really like listen to this episode and go through slack best practices, you know, on the site, and implement it and give them the power to control it. And I think that's very, very important. And that's a whole Other kettle of fish about like power and leadership, but the point is you're gonna get great results from it and, you know, keep yourself organized. And that's the whole idea behind doing this virtually is that you've got to stay organized, and you got to stay efficient. And those two things go hand in hand.
Angela Ponsford 23:17
Yep. I think we're going to have a little download at the end of this and the show notes with our best practices.
Deacon Bradley 23:23
Absolutely. I'm looking at this SLP it's, it's awesome. And I was talking to someone, a friend of mine who's a leader and education principal, Vice Principal, I have several friends. And that actually, and I was kind of giving them some high level tips, like we're talking about here. And they were like, oh, my goodness, can you please make something so that I can share this around? Because, I mean, it's a brand new world for them.
Unknown Speaker 23:47
Deacon Bradley 23:49
So one other kind of big core tenant I want to bring up here is, I know everybody when they get into Slack, they have this tendency to not want to bother the other People in slack. And this is really important. Kind of one of our core principles is, if you're if you are getting too many notifications, so like when people are posting in Slack, you're gonna get notifications. If you're getting too many. That's your problem. Leave channels. slack has allows you to tune the notifications very well. So you can say, Hey, I only want to know about if somebody says a key word in this channel. Or I only want to know if people say, the Add channel to like, announce everyone but other than that, don't tell me like it has fantastic ability to control what amount of notifications you get. But the reason this is an important distinction and an important kind of just organizational mindset is if you if people are afraid to bother the other people by putting messages in Slack, that's where you get too many direct messages. That's where you get people just kind of out there on an island afraid to ask something like you need to be developing that culture. that, hey, we talked in Slack, we don't talk and direct messages, caveat there that I'm sure we'll get into that I always tell my managers is manager direct, like your direct reports. Like, I dm them all the time about private stuff. But other than that your project stuff is in channels. We talked about that earlier. But you, you have to encourage that in the organization. Don't ever think, I don't know if I should put this in a channel because it's going to ping so and so. And I don't want them to get bothered by that. No, that's, that's not the right. mindset. And it is something you'll adjust to.
Angela Ponsford 25:36
Yeah, and I think as well, you know, it's it's just that ongoing education, you know, like, it's always kind of encouraging people, it's better to post something in the channel, and then you can have a discussion about it or, okay, that should have gone in this channel, or maybe that we could have done that over here. But it's just been open to it's fluid. And the more you put in there, the better initially and then you figure out what you needs to go and watch and really figure out how much you should be. You should be putting in slack or whether that should be a new task in Asana, all those kind of things. Nobody is expected. And you should not expect anybody to know exactly how to use these tools when you first start using them. And you just have to all have that willingness and openness to to be open about it and see that this isn't the right place. Let's do this over here, or you have a discussion around it. That's the key thing when you start to use these these new tools for the first time.
Ralph Burns 26:26
Yeah, and that can go both ways. People might set up too many notifications, or they're not. So they're constantly getting barrage, or in some cases where we've had this just recently, people weren't even seeing any of the messages because they didn't even have any notifications or any priorities put in place. So you do need to have hygiene around obviously, you know, channel nomenclature, which we talked about, but like what is expected inside slack and I expect from my perspective, if I'm adding Somebody out or I add a channel, an entire channel, you can basically put an add channel. So everybody in that channel sees what it is that you say. And then I use that a fair amount. Just because that's the situation that we're constantly finding ourselves in is that there's issues constantly coming up that we need it. So, but having everyone have the right notifications for them, but also, we're running virtual teams here, we're not making sure that they're at the office at nine in the morning and they leave at five. The goal of our company is to get work done. do it on your own time. And that has pros and cons, lots of different episodes, we can talk about this sort of stuff, I'm sure guys, but the point is, is that slack is an important tool to be able to get the work done. And you have to set up your notifications in the right way in order to really be able to do that. Rightly and wrongly. So, but yeah, I think the way that we use it as is the right way to use it. I think we figured out the best practices in the last three years too. And I think at this point, I can't see it being done any other way. Aside from the way that we do it.
Deacon Bradley 28:15
One other kind of surprisingly important aspect of slack. Ralph, I want to throw this over to you because I know you're particularly passionate about this. Talk about emojis.
Ralph Burns 28:27
emojis. Yeah, I mean, emojis are, I don't know, as if we'd really be able to run a virtual business without emojis. You know, it's stupid and crazy. In
Deacon Bradley 28:39
Ralph Burns 28:41
yeah, I'm trying to think of which emoji I would use if I said that in a Slack channel. But anyway, might be like the guy going like this. I don't know. I think emojis are important for two reasons is that you know, as a pro tip, you can use them for very short communication. So acknowledgment and approvals. You know, we've got a couple of emojis that we use for that. So acknowledgement for me is like the eyes emoji, which Deacon started having us all do, which I think is our number one emoji still inside slack.
Deacon Bradley 29:17
Probably. So imagine this, we posted something in the announcement channel that we talked about earlier. Everybody is supposed to know that. So you use the emoji response. Put the little two little eyeballs on there, just to indicate like, Hey, Deacon, I'm Deacon, I saw this.
Ralph Burns 29:35
And I'll frequently go in and whatever message it is that I've said, I'll go over and I'll hover over all the eyes to see who actually and then I'll remind myself if I didn't see all the responses. I'm like, what's going on? Or like question mark, question mark or whatever it happens to be. Because, you know, we try not to use overuse or, you know, over inflate the importance of stuff. thing inside slack. I think that's really important too. But there's sometimes like you guys all need to know this, I want you to make sure that you acknowledge that it's actually been done, or that you viewed it or you understand it. So the eyes emoji emojis are really great for just quick responses. And, you know, some say something, there's an expense that needs to be, you know, approved by me, like the green checkmark, you know, is great. So, and there's a way you can actually check all the sort of things way over on the right hand side on desktop, and actually see how many people have responded to the messages. And if they haven't, then you want to go back in there and make sure that they have. So just from a purely, I would say, utilitarian standpoint, emojis are very, very helpful. As you don't want to spend your entire day inside slack. I mean, you want communication that's concise, quick, to the point and you're not missing anything. The second part of emojis which I think is actually even more important is because we're virtual, we don't have the ability to show non verbal. And non verbal is like even though we're on the zoom call right now all looking at each other, it's the reason why we have zoom. It's like there's nonverbal elements to, you know, how you communicate with people. And, you know, like I said, like in the previous episodes, like it's 50 to 70% of communication is nonverbal. It's the words that you actually say, depending on which study it's like between seven and 15%. So, having said that, an emoji is so helpful in being able to sort of verbalize the non verbal like, you know, the crying emoji or the thumbs up emoji or whatever the message is, using an emoji that's appropriate to the tone that you want for that communication, I think is vital.
Deacon Bradley 31:57
And when I was thinking about as an example from this episode, is Angela when you give someone a DM slap down? Is it like a mean angry? Slap down or like hurting the correcting people? Gee, is that okay?
Angela Ponsford 32:10
Yeah, it's not normally a mean one because you know, that's it's like it's in. It's fun but firm. So it's usually Yeah, usually slightly. I can't try to think of the exact demo. I'll have a look. We'll maybe put it in our slack aid. If performing a DM slap. Don't use this emoji. Now.
Deacon Bradley 32:28
I might go with like the scrunchie. Face tongue out emoji.
Ralph Burns 32:34
Seriously, sometimes, I mean, you guys could back me up on this sometimes the choice of your emoji. The decision for that actually takes longer than writing the message. So I think that's how important it is. I remember when my mother finally figured out emojis on her phone. It was like, Oh my God. Now it's like everything is an emoji so you can overdo it. Like mom. I love mom, but Little bit crazy, but it takes her like 20 minutes to write like one text because it's all emoji anyway. The point is that you can overdo it. I don't I don't think we're, we're advocating overdoing it here. But the point is, is that if you are communicating something, you have to think about how it's going to be perceived by the other person because most of your communication, be that as it may, as a virtual business is going to be written communication. So the emoji is a way in which to, you know, relay meaning in the right way. And that's why I think it's such a powerful, powerful tool.
Deacon Bradley 33:37
It's like with without the emoji, they might say Ralph is terse or something. All right, that was abrasive comment, but you add the two hand High Five on to it, and suddenly it's like a firm correction. Given an A gentle fun. Where
Unknown Speaker 33:55
Angela Ponsford 33:56
Yeah, really good analogy and an nm slack. You can add you can add custom emojis filler,
Deacon Bradley 34:05
we've got some funny have used.
Angela Ponsford 34:06
Yeah, we've used that quite extensively.
Deacon Bradley 34:14
So that's it for overview of slack best practices. This is a tool we were talking before and kind of a little bit after we were recording, we are just scratching the surface here, there is so much to this, whether you're managing projects, or managing people kind of how to use these things, the ins and outs, we'll be getting into a lot more of that coming up. And if you want to see our guide, or SLP, for using slack that we give to everybody as they join our team, and we keep pointing back to this thing. We've got a funny URL for you. dm, slap down.com go there. Read the guide implemented with your team and when you get that direct message that shouldn't be a direct message. Send them there. Thanks a lot. See you next time.